“By implementing effective and multifaceted reforms in the field of administration and provision of public services to the population, Azerbaijan, a country known for its unique development model, has authored a number of conceptual innovations. One of such unique initiatives is the “ASAN service” concept. It paved the way for a new service model governed by the ideas of securing citizen satisfaction and transparency in the provision of public services, preventing corruption, applying innovative approaches and modern technologies, forging a new way of thinking in the relations between public servants and citizens. This model has proven fully justified,” said President of Azerbaijan Ilham Aliyev in his letter to the participants of the international forum “The path to advanced governance: towards sustainable and innovative public services”.
“This success is reflected both in the positive feedback of the country’s citizens and in the interest and attitude shown at the international level. “ASAN service” practices are already applied in a number of countries. In 2015, it was awarded the United Nations Public Service Award, and in 2019, the special award in the field of development of public services with the application of digital management, making “ASAN service” an Azerbaijani brand. The “ASAN International Association of Institutions Providing Public Services” and ASAN awards have been established in ICESCO member states and African countries jointly with relevant international organizations in the field of public services.
The UN Human Rights Council adopted has a resolution on the “Promotion of human rights and Sustainable Development Goals through transparent, responsible and efficient delivery of public services”, calling upon international organizations to promote the successful experience of “ASAN service”,” President Ilham Aliyev mentioned.